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Lusaka, Zambia, Africa
Career Level:
Management (Manager/Director)
Bachelor's Degree
Job type:
Full time

Human Resources Manager.

About this job

Our Client, Catholic Relief Services, wishes to fill the role of Human Resources Manager.


Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identify is at the heart of our mission and operations. We welcome as part of our staff and as partner’s people of all faiths and secular traditions who share our values and commitment to serving those in need. Since 2000, CRS Zambia has been implementing a number of programmes to support vulnerable Zambians. Its recent programming areas include nutrition, agriculture, food security, HIV/AIDS, WASH, financial inclusion, and early child development.



Reporting to the Head of Operations, the incumbent will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. They will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care and wellness, and employee administration and introduce improvement solutions.


  • Manage HR processes and activities to ensure they meet the latest agency, donor, and local legal requirements and standards and reflect best practices.
  • Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially in regards to recruitment, performance management, and employee relations.
  • Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
  • Facilitate employee communication, provide employee services and counselling, advise on disciplinary, grievance and conflict resolution procedures, and promote employee safety, welfare, wellness and health.
  • Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
  • Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
  • Conduct analysis and market research on salary and benefits trends. Provide HR guidance and recommendations to ensure the program remains competitive.
  • Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued.
  • Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
  •  Implement preventative measures and assist in reducing litigation by ensuring fair and equitable application of policies and practices.
  • Oversee the preparation and management of the payroll.
  • Oversee record-keeping through personnel files and/or HRIS that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.


  • Bachelor’s Degree in HR, Organizational Development or relevant Social Sciences preferred.
  • Minimum of five years’ work experience in HR, preferably with an International NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.
  • Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labour law.
  • Strong experience in presenting, facilitating, and coaching on HR topics.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
  • At least Associate Membership of the Zambia Institute of Human Resources Management (ZIHRM).


  • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship. 
  • Excellent strategic and analytical skills with the ability to make sound judgment and decisions
  • Very good planning, monitoring and organizational skills
  • Able to maintain confidential information
  • Proactive, resourceful, solutions-oriented and results-oriented
  • Strong customer service orientation with excellent communication, interpersonal and negotiation skills
  • Culturally astute, respectful and tolerant, able to promote and support diversity in the workplace, and able to gain the trust and respect of peers


Willingness to travel regularly to field offices, with occasional international travel.



Supervisory: HR Officers


These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfil his or her responsibilities and achieve the desired results.

        • Serves with Integrity
        • Models Stewardship
        • Cultivates Constructive Relationships
        • Promotes Learning

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

NOTE: By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviours related to the above safeguarding-related topics.
CRS is an Equal Opportunity Employer


Applicants Instructions: Please forward a cover letter and curriculum vitae which should include three references to:

The Manager, Human Capital
Laura and Partners Consulting Limited

Email applications to jobs@lauraandpartners.com
Please include the position you are applying for in the subject line.
Only shortlisted candidates will be contacted for an interview.

Application Deadline: Sunday, 3rd November 2019

Developed by Figo Mago at www.tandolin.co.za
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We have moved!


Our new physical address is Stand Cv16 Comesa Village, Showgrounds, P.O Box 51388, LUSAKA 10101, ZAMBIA.



You can reach us on the following Phone Numbers:


+ 260955887437, +260977887437