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Lusaka, Zambia, Africa
Career Level:
Four Years (4+ years of experience)
Advanced Degree
Job type:
Full time

Chief Commercial Officer

About this job


Our client is registered non deposit taking microfinance institution which has been operating since May 2016 and is still growing.

ROLE: Chief Commercial Officer - Lusaka


Our Client seeks to recruit a Chief Commercial Officer (CCO) who will be a member of the core Management Board with responsibility over the organisation’s Credit Operations Customer Experience Activities and Marketing, including staffing, products, and procedures related to this. S/he will ensure that the organisation will offer maximally competitive products that support outreach maximization under the condition of profitability; that these products are implemented in a most efficient, client-friendly, safe, and professional manner; and that the organisation has credit staff in adequate numbers and with excellent skills.

The entire Job Description in PDF format can be Downloaded here: http://www.lauraandpartners.com/images/Job-Description-for-Web-Chief-Commercial-Officer.pdf



  • Directs Operations Strategy and Structure
  • Support implementation of the Channel business strategy (Agency Banking, Mobile Banking, Mobile Financial Services and manage the organisation’s delivery channels as a business, focussing on the P&L drivers (costs and income) and operational risks
  • Lead the process for sourcing, development and implementation of new products in the organisation
  • Direct Human Resources and People Management for Operations
  • Manage the organisation’s Operations activities
  • Support Sales, Marketing and Branding for Banking Operations
  • Support Strategic Leadership and Management for the Organization



  • Under the guidance of the COP, provide thought leadership, management, and oversight to all governance activities in the program, including making linkages to achieve project objectives;
  • Create and maintain good working relationships among all relevant SUN stakeholders (Internal and External) at regional, national, provincial and district levels and communicate ongoing capacity building efforts and events to ensure participation in and support of program activities as needed;
  • Provide technical leadership on capacity building activities throughout the program;
  • Lead and coordinate the development of capacity building strategies, tools, planning and implementation with partners and other government staff using interactive and consultative methods;
  • Promote knowledge acquisition or good governance principles and practices internally and externally;
  • Work closely with the grant and monitoring and evaluation teams to identify ways to increase organizational capacity by mentoring targeted civil society organizations and governmental entities;
  • Identify and develop innovative training tools and materials that increase the program’s ability to measure improvements in capacity in collaboration with the monitoring and evaluation team;
  • Ensure full compliance with all applicable donor regulations related to training and capacity building;
  • Track, analyze and learn existing and new capacity building programs and initiatives relevant to the program, report significant information and identify areas of collaboration;
  • Share program successes with the meal expert, challenges and lessons learned and share them through regular reporting; and
  • Supervise 10 (ten) District Capacity Strengthening Advisors.


  • Banking 4 years minimum, 8 years preferred (commercial – retail)
  • Credit 2 years minimum, 4 years preferred
  • Risk Management experience
  • Branch Management exposure preferred
  • Exposure, and established interest, in working for financial institutions
  • Strategic planning exposure a must
  • Cash flow projections
  • Experience in developing and implementing strategic/operational plans for financial institutions
  • Experience managing and motivating a large staff

For a full job description please visit http://www.lauraandpartners.com/images/Job-Description-for-Web-Chief-Commercial-Officer.pdf .

Please download and complete an application form from http://www.lauraandpartners.com/images/LPCL-Employee-Application-Form.docx ;

E-mail the completed application form and current CV (with 4 contactable referees) in MS Word format to jobs@lauraandpartners.com .

Do not at this stage attach copies of your academic qualifications.

CLOSING DATE: The closing date for receiving applications Monday, 26th November 2018.

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We have moved!


Our new physical address is Stand Cv16 Comesa Village, Showgrounds, P.O Box 51388, LUSAKA 10101, ZAMBIA.



You can reach us on the following Phone Numbers:


+ 260955887437, +260977887437